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Pivotal Support Senior Customer Engineer - Cloud Foundry

Pivotal Mahon

operating-systems iaas cloud spring rabbitmq redis

Job Description

Pivotal's Story

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As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.

Us

In Pivotal Support, we are passionate about providing our software customers with the highest level of service. We work in small teams around the globe, supporting customers 24x7. We believe in doing the right thing and working at a sustainable pace typically 8 hours each day with occasional weekend support rotations.

We are also passionate about our people, building on individual strengths, and encouraging continuous learning and certifications. And, when you’re off work, we want you to relax, recharge, and refocus.

Your Day

To make sure your days are energized, Pivotal provides an open-plan office space, bringing together talented, like-minded support engineers. Team standups bring everyone together for a video call, to check in on what’s ahead, and for the global team to hand off critical client issues.

Your days are full of opportunities to be helpful, learn, and share knowledge as you address customer challenges, note what you do to succeed, and share it with your colleagues.

We occasionally have weekend support rotations, and make sure people have time to relax and recharge.

Requirements

You

You understand enterprise customer expectations of the software support experience and judge your success by the success of your team and the happiness of your customers.

Maybe you’re interested in working directly with enterprise clients to replicate, troubleshoot, and resolve their technical issues, or perhaps you enjoy working under pressure, helping people in high impact situations.

Either way, you thoughtfully assist each customer by listening, connecting the dots, documenting the situation and solution, and engaging more experienced team members as needed.

You are interested in continuously improving yourself, our support systems and products by taking training, reporting defects, and collaborating with engineering and operations to triage customer issues.

Required Skills / Experiences

Our team members are all familiar, skilled, and/or experienced in some of the following (we do not expect you to check everything on this list)

  • Linux and Windows operating systems, network administration, and networking protocols/functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)
  • IaaS/Cloud Infrastructure (e.g., Google Cloud Platform, Azure, AWS, OpenStack, vSphere, etc.)
  • Pivotal OSS technologies such as the Spring framework, RabbitMQ, Redis, Tomcat and Geode/Gemfire.
  • Databases such as Postgres, MySQL and other NoSQL databases.
  • Container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc.
  • Software development practices and tools, git workflows, Continuous Integration/Continuous Delivery
  • Reading, understanding and making changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, and especially .NET and/or Java

Desired Skills / Experiences

  • Automation tools like Chef, Puppet, Ansible, Saltstack, Mesos or similar technologies
  • Ticketing systems such as Zendesk, Jira, Desk.com, Salesforce Service Cloud, Freshdesk

This is a very exciting time to join Pivotal. We offer competitive benefits (health care, pension ) and compensation (including equity in a high growth market), and many extras that create a rewarding work experience.

About Pivotal

Pivotal transforms how the world builds software. Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values.

We enable the leading companies in the world to innovate by employing an approach focused on building software.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our team uses agile and lean approaches to teach next-generation developers to create and build new solutions. We optimize for change so enterprises can move at start-up speeds and with greater business agility.


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Pivotal

Mahon
1,001-2,500 employees
Founded 2013

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1 active job

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