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Physical Security Support Engineer

Amazon Cork Airport

aws powershell sql-server perl vbscript

Job Description

Are you a Support Engineer or Systems Administrator with strengths in Windows? Are you Customer focused? Do you have a strong desire to stay on the cutting edge of technology? If the answer these questions is YES, then the Global Security Operations team at Amazon wants to talk to you.

Amazon Global Security Operations (GSO) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group. This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, CCTV, visitor management, and incident management systems. The Security Integrations Group is a 24/7 operations team requiring weekend shift work.

Responsibilities include:

  • Day-to-day operational support of fast-paced complex distributed physical security infrastructures.
  • Responding to telephone, ticket and e-mail requests in a professional, efficient manner.
  • Perform various technical project / administrative related activities on the security infrastructure systems.
  • Following standard procedures for proper escalation of issues to the appropriate teams.
  • Reviewing and recommending logical and technical design as defined by documented standards.
  • Documenting knowledge in the form of knowledge base articles.


Basic Qualifications

  • Experience working in either a customer facing IT role, or the security industry
  • Proficiency in systems administration of Microsoft Windows technologies to deploy and maintain global infrastructure services
  • Highly self-motivated to solve problems efficiently
  • Demonstrate strong customer service skills
  • Proven ability to manage multiple tasks with shifting priorities
  • Proven ability to quickly learn new technologies
  • Ability to build and maintain strong working relationships with internal and external partners
  • Ability to work shifts that include holidays and weekends

Preferred Qualifications

  • Bachelors or Associates degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
  • Experience working with Physical Access Control Systems (e.g., Lenel, Honeywell, AMAG, etc.), or their associated hardware
  • Ability to program to solve problems and automate repetitive tasks in a common scripting languages such as PowerShell, VBScript and Perl
  • Experience working with Microsoft SQL Server
  • Experience working with PowerShell or other scripting languages
  • Experience working with Amazon Web Services products or technologies (e.g., EC2, S3, RDS, Kinesis, etc.) Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran

About Amazon

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

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Cork Airport
Over 10,000 employees
Founded 1994

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3 active jobs

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