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Business Intelligence Engineer

Amazon Cork Airport

business-intelligence excel sql databases tableau

Job Description

Amazon’s Customer Service (CS) organization is looking for a passionate, results-oriented Business Intelligence Engineer to join the Digital & Device Customer Service (D2CS) team. The D2CS vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and a world class tech support organization. To empower data driven decisions on behalf of customers, we currently run analytics out of a fast-growing, multi-node, multi-terabyte Redshift cluster, and have queries which run over billions of rows of data – everyday.

Responsibilities

  • Create and maintain data visualizations that inform and engage business partners on key metrics.
  • Data mine key performance indicators to discover root causes for customer dissatisfaction.
  • Conduct trending analysis to identify opportunities, highlight strengths, and provide recommended corrective actions.
  • Perform complex data analysis in support of ad-hoc reporting requests.
  • Develop programs, methodologies, and reports for analyzing and presenting data.
  • Supporting cross-functional teams on day-to-day execution of projects and process improvements.

Requirements

Basic Qualifications

  • Degree in mathematics, statistics, computer science, engineering, economics or related field
  • 3+ years of direct experience in quantitative research or analyses
  • Advanced experience with Excel, SQL and working with databases
  • Excellent communication skills to share findings in an understandable and actionable manner
  • Proven ability to work independently in a fast-paced environment
  • Strong organization skills and ability to multi-task and prioritize work

 Preferred Qualifications

  • Tableau Reporting
  • Broad knowledge of basic statistics and statistical interpretation of quantitative data
  • Working with remote teams

About Amazon

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.


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Amazon

Cork Airport
Over 10,000 employees
Founded 1994

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3 active jobs

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